Stealth Operator Feature Request

I'm implementing a customer service bot and I'd love to be able to set it up so that if the bot's confidence is above a certain threshold, say 90%, it auto-responds, if not it notifies the operator via Email or SMS that there is a question it needs help with.

What I'm envisioning is a being able to step in and answer correctly as my bot learns.

Eventually, I'd like to have one operator monitoring multiple instances of the same bot, so one human could handle dozens of incoming channels at once.

I'd prefer the user not know when they are talking to a bot or a human, I just want them to feel like they are getting expert advice, regardless of who is answering.

How big of ask is this and do you have any plans for this in the future?

Thanks!