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There seems to be an issue with it not choosing the pattern * with a <that> and <topic> over the category with just the <topic>.
If you move the <that> category first it should work,
<?xml version="1.0" encoding="UTF-8"?>
<aiml version="2.0">
<category>
<pattern>MAINMENU</pattern>
<template>
<br/><button>Policies Enquiry</button> <button>Logout</button>
</template>
</category>
<category>
<pattern>START</pattern>
<template>
Hi, I'm EVA, your personal assistant, Let me sign you up so that this session is personalized.<br/>
Can I have your UserID please?<split/>
<think><set name="topic">LOGIN</set></think>
</template>
</category>
<topic name="LOGIN">
<category>
<that>Can I have your password as well</that>
<pattern>*</pattern>
<template>
<think><set name="password"><star/></set></think>
Thanks you for the credentials, <formal><get name="username"/></formal><br/>
How can I assist you with the below services ?
<srai>MAINMENU</srai>
<think><set name="topic"></set></think>
</template>
</category>
<category>
<pattern>*</pattern>
<template>
Can I have your password as well
<think><set name="username"><star/></set></think>
</template>
</category>
</topic>
</aiml>
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